# Polylane for incident response

> AI incident response: alerts triaged in seconds, automated root cause analysis with receipts, and mitigation before the meeting starts.

It's 2:14am and checkout is failing. By 2:15 the investigation is running. Polylane triages the signal the moment it appears, works the incident with your real tools, and shows the receipts. Humans join for the decisions, not the digging. Nobody should be on-call in 2026.

- Every alert and detection triaged the moment it fires
- Investigations with evidence behind every claim
- Mitigate first, then the permanent fix for review

## How it plays out

### An alert fires. Polylane picks it up. Real or noise: answered in under a minute.

Triage fetches the monitor's own query, reads the metrics around the firing, and decides. A re-fire minutes later folds into the same issue and nudges the running investigation: one incident, not forty duplicates.

### It digs until it can prove it. Hypotheses argued from both sides, verdicts that need evidence.

Each hypothesis is tested by parallel passes arguing prosecution, defence, and neutral, each starting from a different angle: logs, recent changes, traces, the infrastructure graph. A claim without a query, log line, or change record behind it falls back to inconclusive.

### The incident ends with a fix, not a follow-up meeting. Root cause found, fix written, ready for your review.

Where you've allowed it, a bad deploy is already rolled back: receipted, rate-limited, on the record. The permanent fix follows with the evidence trail attached, ready for your review.

## How Polylane works

- **It learns your system first.** The context graph maps every resource and dependency across your clouds, repos, and observability providers. Agents reason over real topology, not guesses.
- **Detection without thresholds.** Built-in checks for every provider, plus checks generated from your own saved queries and dashboards. A statistical pass and an agent decide together, and an improvement never raises an issue.
- **Investigations that show receipts.** Every claim links back to the query, log line, or change record behind it. A verdict without evidence falls back to inconclusive.
- **Writes are earned, never assumed.** Accounts connect read-only. Rollbacks are off by default, rate-limited, and on the record. Code changes go through your normal review.
- **It gets sharper every week.** Memories, daily notes, and monitoring queries re-confirmed against real data: July's investigation learns from June's.

## Questions

### Does Polylane page me?

It's not a pager and doesn't try to be one. Polylane notifies over email, Slack, and the console, and only for critical and high severity issues it detected itself. The goal is fewer wake-ups: the issue arrives already investigated.

### What happens when an issue is detected at night?

Triage confirms it's real, an investigation starts on its own, and hypotheses are tested in parallel against your actual telemetry. By morning the issue has a verdict, the evidence behind it, and suggested next steps; where autofix is enabled, the fix is already written and waiting for review.

### Which alert sources does Polylane ingest?

Datadog, Honeycomb, Axiom, Better Stack, Sentry, CloudWatch, Vercel, Render, and Cloudflare, plus a generic webhook for everything else. Each source authenticates with a scoped telemetry token, and every firing becomes a triaged issue.

### What if Polylane calls a real incident noise?

'No incident' is a verdict, not a deletion: the issue stays in the console with the reasoning attached, and you can start an investigation on anything with one click. Verdicts need evidence, and an investigation that couldn't reach data never confirms.

### How many investigations will it run?

Automatic investigations are capped per rolling 24 hours: 10 on the Free plan, your own cap on paid plans. Manual starts never count against it. Pricing is public at polylane.com/pricing.

## More use cases

- [Polylane for impact analysis](https://polylane.com/use-cases/impact-analysis) ([markdown](https://polylane.com/use-cases/impact-analysis.md))
- [Polylane for DevOps](https://polylane.com/use-cases/devops) ([markdown](https://polylane.com/use-cases/devops.md))
- [Polylane for ticket resolution](https://polylane.com/use-cases/ticket-resolution) ([markdown](https://polylane.com/use-cases/ticket-resolution.md))
- [Polylane for observability](https://polylane.com/use-cases/observability) ([markdown](https://polylane.com/use-cases/observability.md))
- [Polylane for release management](https://polylane.com/use-cases/release-management) ([markdown](https://polylane.com/use-cases/release-management.md))
- [All use cases](https://polylane.com/use-cases) ([markdown](https://polylane.com/use-cases.md))

Hand the nights to the agents. Keep the mornings. Early access is rolling out through the waitlist: join at https://polylane.com/#join