# Polylane for ticket resolution

> AI ticket resolution: agents run root cause analysis with full production context and prepare the fix for your review.

The ticket becomes a pull request. Polylane does the digging in between. Describe the bug in a thread: agents investigate with full production context, test their theories against real data, and open the fix ready to review.

- Bugs investigated with production context, not guesses
- Root cause with evidence: every claim cited
- The fix comes back ready to review, or goes to Devin, Cursor, or Factory

## How it plays out

### It checks what changed first. Half the tickets trace back to a change somebody made.

Every deploy and config change is already on the record with its blast radius. When the report lines up with a change from twelve minutes earlier, the investigation starts there instead of from zero.

### Theories get tested, not trusted. Confirmed only with evidence from your real systems.

Parallel passes argue prosecution, defence, and neutral over each hypothesis, pulling logs, traces, and code as they go. The first plausible answer isn't the goal: the provable one is.

### The fix arrives ready to review. Root cause, validation, and the diff included.

Autofix writes the change, runs the validation, and attaches the reasoning. Prefer your own tools? Hand the implementation to Devin, Cursor, or Factory instead.

## How Polylane works

- **It learns your system first.** The context graph maps every resource and dependency across your clouds, repos, and observability providers. Agents reason over real topology, not guesses.
- **Detection without thresholds.** Built-in checks for every provider, plus checks generated from your own saved queries and dashboards. A statistical pass and an agent decide together, and an improvement never raises an issue.
- **Investigations that show receipts.** Every claim links back to the query, log line, or change record behind it. A verdict without evidence falls back to inconclusive.
- **Writes are earned, never assumed.** Accounts connect read-only. Rollbacks are off by default, rate-limited, and on the record. Code changes go through your normal review.
- **It gets sharper every week.** Memories, daily notes, and monitoring queries re-confirmed against real data: July's investigation learns from June's.

## Questions

### How do I hand Polylane a ticket?

Start a thread in the console, over the CLI, or from your editor through the MCP server, and describe the bug. Agents take it from there with the workspace's full context: the graph, the telemetry, the change records, and the code.

### What if it can't find the cause?

It says so. Investigations end resolved, diagnosed, or inconclusive: an investigation that couldn't reach data never confirms, and anything that needs a human decision becomes one escalation, not a nagging loop.

### Does it learn from past tickets?

Yes. Confirmed findings are stored as memories and retrieved by meaning in later threads, and daily notes keep a running record of what happened. July's investigation learns from June's.

### Who writes the fix?

Polylane's autofix by default: investigated first, written, and validated, with the reasoning attached. Or hand the implementation to Devin, Cursor, or Factory. Either way, you review it.

### Which repositories does it work with?

GitHub repositories, connected through the GitHub app. The fix lands on a branch in the repo behind the affected service, with the investigation linked from the change.

## More use cases

- [Polylane for impact analysis](https://polylane.com/use-cases/impact-analysis) ([markdown](https://polylane.com/use-cases/impact-analysis.md))
- [Polylane for incident response](https://polylane.com/use-cases/incident-response) ([markdown](https://polylane.com/use-cases/incident-response.md))
- [Polylane for DevOps](https://polylane.com/use-cases/devops) ([markdown](https://polylane.com/use-cases/devops.md))
- [Polylane for observability](https://polylane.com/use-cases/observability) ([markdown](https://polylane.com/use-cases/observability.md))
- [Polylane for release management](https://polylane.com/use-cases/release-management) ([markdown](https://polylane.com/use-cases/release-management.md))
- [All use cases](https://polylane.com/use-cases) ([markdown](https://polylane.com/use-cases.md))

Tickets in. Pull requests out. The backlog finally moves on its own. Early access is rolling out through the waitlist: join at https://polylane.com/#join