incident.io integration: connect incident.io to Polylane

Connect incident.io so Polylane investigates every new live incident and posts its findings in the incident's Slack channel, where the responders already work. Escalations that need a person reach your on-call through incident.io's alert routes, and agents can read incidents, timelines, follow-ups, on-call schedules and the catalog.

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Tools for the investigation.

What Polylane can do with incident.io while it investigates. Every call is recorded in the transcript.

incident.io Polylane MCP

incidentIoIncidents List incident.io incidents or read one with its updates, timeline and follow-ups
incidentIoOnCall Show incident.io on-call schedules and who is on call now
incidentIoCatalog Read the incident.io catalog: catalog types and their entries
incidentIoApi Call the connected incident.io REST API

Common questions.

Does Polylane replace incident.io?

No. Your incident.io setup stays where it is. Polylane connects to it and adds the triage, root cause and fixes on top.

Connect it once. Then get back to shipping.

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