Agreement to these Terms
These Terms of Service ("Terms") are a binding agreement between you and Coreplane Labs, Inc. ("Coreplane Labs", "we", "us", or "our") and govern your access to and use of the polylane.com website, the Polylane product, our APIs, command-line interface, and any related software, documentation, and services we provide (together, the "Service").
By accessing or using the Service, joining the waitlist, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.
If we have signed a separate written agreement with you that covers the Service, that agreement controls to the extent it conflicts with these Terms.
Definitions
- "Account" means the account you create to access the Service.
- "Workspace" means a tenant within the Service in which you and your collaborators organize work, integrations, and Customer Content.
- "Customer Content" means the data and materials you connect to, submit to, or authorize the Service to access, including source code and metadata, infrastructure configuration, logs, metrics, traces, alerts, incidents, and similar operational telemetry from the systems you connect.
- "Connected Systems" means the third-party services, cloud accounts, and infrastructure you authorize the Service to access or act upon.
- "Output" means the analyses, diagnoses, recommendations, summaries, code, configuration changes, and other results the Service generates.
Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business and professional use, not for personal or household purposes.
You are responsible for the information you provide when you register, for keeping your account credentials, API keys, and tokens confidential, and for all activity that occurs under your Account or Workspace, whether or not authorized by you. You must notify us promptly at privacy@polylane.com if you suspect any unauthorized access or use. You are responsible for the acts and omissions of anyone you invite to or permit to use your Workspace.
Beta service
The Service is currently offered on a pre-release, beta basis. It is provided to you for the purpose of evaluation and early use, and may contain bugs, errors, and incomplete features. We may add, change, suspend, or remove features at any time, and the Service may be unavailable from time to time.
During the beta period we do not commit to any uptime, availability, or support service levels unless we have agreed otherwise in a separate written agreement. You should not rely on the Service as the sole safeguard for any production system, and you should maintain your own backups, monitoring, change-management controls, and rollback procedures independent of the Service.
The service and your license to use it
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the term of these Terms.
Our command-line interface is distributed separately under its own open-source license (the MIT License). Your use of that open-source code is governed by that license; these Terms govern your use of the hosted Service it connects to. Nothing in these Terms limits your rights under an applicable open-source license.
You will not, and will not permit anyone else to: (a) copy, modify, or create derivative works of the Service except as expressly permitted; (b) reverse engineer, decompile, or attempt to derive the source code of the hosted Service, except to the extent that restriction is prohibited by law; (c) resell, sublicense, or provide the Service to third parties as a standalone offering; (d) access the Service to build a competing product or to benchmark it without our prior written consent; (e) circumvent usage limits, rate limits, or access controls; or (f) remove or obscure any proprietary notices.
Customer Content and connected systems
As between you and us, you retain all right, title, and interest in your Customer Content. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, and otherwise use Customer Content and to access your Connected Systems solely as needed to provide, secure, maintain, and improve the Service and as instructed by you through your use of the Service.
You represent and warrant that: (a) you own or have all rights, consents, and authorizations necessary to connect your Customer Content and Connected Systems to the Service and to grant us the access and license above; (b) your provision of Customer Content and your use of the Service comply with all applicable laws and with your agreements with third parties (including your cloud providers and the owners of any systems you connect); and (c) you have authority to authorize the Service to access and act upon the Connected Systems you connect.
With respect to any personal data contained in Customer Content, we act as your processor and process it on your behalf under your instructions, as described in our Privacy Statement and any applicable data processing terms. We do not use Customer Content to train foundation models. We may use aggregated, de-identified operational metrics that do not identify you or any individual to operate and improve the Service.
You are responsible for the accuracy, quality, and legality of your Customer Content and for the configuration of your Connected Systems, including the scope of access and permissions you grant to the Service.
Automated actions and remediation
The Service uses AI agents to monitor, diagnose, and, where you enable it, take actions on your Connected Systems, including proposing and applying remediations to production software and infrastructure. These actions can change, restart, deploy, roll back, or otherwise affect your systems and the data within them.
You control whether, where, and to what extent the Service is permitted to take such actions through the permissions and credentials you grant and the settings you configure. By enabling automated or agent-initiated actions, you authorize the Service to perform those actions on your behalf, and you accept that they may have unintended consequences. You are solely responsible for reviewing, scoping, supervising, and approving the access and actions you enable, and for maintaining independent safeguards (such as backups, staging environments, change controls, least-privilege credentials, and rollback procedures).
To the maximum extent permitted by law, we are not responsible or liable for any loss, damage, downtime, data loss, or other consequence arising from actions the Service takes on Connected Systems pursuant to the permissions and instructions you provide. We strongly recommend limiting automated actions to non-critical or non-production environments during the beta period.
AI-generated output
The Service uses large language models and other machine-learning systems, including models provided by third parties, to generate Output. Output may be inaccurate, incomplete, or unsuitable for your purposes, and may not reflect the current state of your systems. Output is not professional, legal, financial, or engineering advice.
You are responsible for evaluating Output and for any decisions or actions you take based on it. As between you and us, and to the extent permitted by law, you may use Output in connection with your authorized use of the Service; we make no representation that Output is unique or that similar output has not been or will not be generated for others. You must not rely on Output as the sole basis for actions that could materially affect the availability, security, or integrity of your systems.
Acceptable use
You agree not to use the Service to: (a) violate any law or the rights of others; (b) upload or transmit malicious code, or interfere with or disrupt the integrity or performance of the Service; (c) attempt to gain unauthorized access to the Service or to systems or data you are not authorized to access; (d) access or act upon systems you do not own or are not authorized to manage; (e) use the Service to develop or deploy anything intended to cause harm; or (f) use the Service in a way that exceeds reasonable usage or could impair its availability for others.
We may suspend or limit access to the Service, in whole or in part, if we reasonably believe your use violates these Terms, poses a security or legal risk, or threatens the integrity or operation of the Service. Where practicable we will give you notice and an opportunity to cure.
Third-party services and integrations
The Service integrates with and relies on third-party services, including, for example, cloud providers, large language model providers such as Anthropic, payment processing by Stripe, authentication via GitHub and Google, and observability and communication tools such as Slack and Sentry that you choose to connect. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.
When you connect a third-party service, you authorize us to access and exchange information with it as needed to provide the Service. You are responsible for maintaining your own rights to use those services and for any fees they charge. A third party's availability, changes, or discontinuation may affect the Service, and we are not liable for the acts, omissions, or unavailability of third-party services.
Plans, fees, and billing
Some features of the Service may be offered free of charge during the beta period; others may require a paid plan. If you purchase a paid plan, you agree to pay the fees for that plan as described at the time of purchase. Fees are billed through our payment processor, Stripe; card and payment details are collected and held by Stripe, not by us.
Unless stated otherwise: subscription fees are billed in advance on a recurring basis and automatically renew for successive periods until cancelled; fees are non-refundable except as required by law or as expressly stated; and you are responsible for any taxes other than taxes based on our net income. We may change our prices or introduce new charges on prospective notice; changes take effect at the start of your next billing period. If you do not agree to a price change, you may cancel before it takes effect. You can cancel a subscription at any time, and cancellation takes effect at the end of the current billing period.
Intellectual property
The Service, including all software, models, designs, text, graphics, and other materials we provide (excluding Customer Content and excluding our open-source components, which are governed by their own licenses), and all intellectual property rights in them, are and remain the exclusive property of Coreplane Labs and its licensors. Except for the limited rights expressly granted to you in these Terms, we reserve all rights. "Polylane", "Coreplane Labs", and our logos are our marks and may not be used without our prior written permission.
Feedback
If you give us feedback, suggestions, or ideas about the Service, we may use them without restriction or obligation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback into the Service. You agree not to provide feedback that is subject to any confidentiality or licensing obligation that would restrict our use of it.
Privacy
Our collection and use of personal data is described in our Privacy Statement, which is incorporated into these Terms by reference. By using the Service, you acknowledge that personal data may be processed as described there, including processing in the United States.
Term and termination
These Terms apply from the time you first access the Service and continue until terminated. You may stop using the Service and close your Account at any time. We may suspend or terminate your access to the Service, with or without cause, on reasonable notice where practicable; we may suspend or terminate immediately if you materially breach these Terms, if required by law, or to protect the Service or others.
Upon termination, your right to use the Service ceases, and we may delete your Customer Content in the ordinary course in accordance with our Privacy Statement and retention practices. We encourage you to export any data you wish to keep before terminating. Sections that by their nature should survive termination, including those on Customer Content licenses already granted, intellectual property, fees accrued, disclaimers, limitation of liability, indemnification, governing law, and general provisions, will survive.
Disclaimers
THE SERVICE, INCLUDING ALL OUTPUT AND ANY AUTOMATED ACTIONS, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT IT WILL DETECT, DIAGNOSE, OR REMEDIATE ANY GIVEN INCIDENT, OR THAT OUTPUT OR AUTOMATED ACTIONS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE, OUTPUT, AND ANY ACTIONS TAKEN ON YOUR CONNECTED SYSTEMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, OR FOR SERVICE INTERRUPTION OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, AND FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Indemnification
You will defend, indemnify, and hold harmless Coreplane Labs and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Content or Connected Systems; (b) your use of the Service, including actions the Service takes pursuant to the permissions and instructions you provide; (c) your violation of these Terms or applicable law; or (d) your violation of the rights of any third party. We will notify you of the claim, allow you to control the defense (subject to our right to participate with our own counsel), and reasonably cooperate. You may not settle a claim in a way that imposes any obligation or admission on us without our prior written consent.
Changes to the service and these Terms
We may modify the Service at any time, including by adding, changing, or removing features. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example, by posting the updated Terms with a new effective date or by notifying you through the Service or by email. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.
Governing law and dispute resolution
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.
The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute that is not otherwise resolved, and each party consents to personal jurisdiction and venue there. Before filing a claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting privacy@polylane.com. To the extent permitted by law, any claim must be brought within one year after it arises.
General
These Terms, together with any documents they incorporate by reference (including our Privacy Statement) and any separate written agreement we have signed with you, are the entire agreement between you and us regarding the Service and supersede all prior agreements on that subject.
If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. There are no third-party beneficiaries to these Terms. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control. We may provide notices to you through the Service or to the email associated with your Account; you may provide notices to us at the address below. Nothing in these Terms creates any agency, partnership, or joint venture between the parties.