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Issues Elevated error rate on payments-api Timeline

Elevated error rate on payments-api

High Incident ·Detected from a Datadog alert
OverviewMetricsLogsTracesTimelinePropertiesInvestigation
  1. 02:14:07 Alert received

    Datadog · payments-api error rate · occurrence #1

  2. 02:14:09 Triage started

    Fetching the monitor query and metrics 30 min before, 5 min after the firing.

  3. 02:14:58 Triaged as an incident

    Severity high. Error rate 41× the 30-minute baseline, clustered on POST /v1/charges; deploy f3a9c12 landed 18 minutes before the firing.

  4. 02:15:02 Investigation started

    3 hypotheses · 3 passes each

  5. 02:31:44 Alert fired again (occurrence #2)

    Folded into this issue after 16 quiet minutes; the running investigation was nudged.

  6. 03:06:12 Alert recovered

    Provider recovery received. Issue resolved.

Noise dies here. Every alert judged the minute it fires.

  • Storms collapse

    A hundred repeats of the same page fold into one.

  • Duplicates recognised

    A re-fire lands on the issue it belongs to instead of opening a new one, even when your provider re-groups it.

  • Judged on the data

    The agent pulls the real query behind your monitor and the metric around the firing, and compares it with normal.

  • Incident or noise

    Noise gets filed. Incidents get investigated on their own, and when your provider recovers, the issue closes too.

Works with the monitoring you have. Point your existing alerts at Polylane.

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An alert can also kick off any automation you've built, so the page that used to wake you runs the runbook instead.

Keep your monitoring. Lose the inbox. Alerts arrive with a verdict and leave with a fix.