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Turso

Expert incident response for Turso

Our founding team picks up your incident, and Polylane's agents dig through your logs, metrics, traces and code with them.

  • Real engineers who've carried the pager The team has been on-call at Cloudflare, Webflow, Groq, Twilio, and Robinhood. They've been where you are right now.
  • Multi-cloud incident response Polylane investigates incidents across AWS, Cloudflare, Vercel, Kubernetes and the rest of your stack, from the edge to the database.
  • Unified context & investigation Logs, metrics, traces, deploys and code in one context graph. Connect in minutes, not weeks.
  • Least-privilege access New cloud accounts connect read-only, with scoped credentials. Nothing in production changes unless you allow it.

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My database on Turso is down. What should I do?

Check status.turso.tech first. If Turso reports nothing, check your usage in the dashboard, since going over your plan's limits can block writes, and check that your auth token hasn't expired or been revoked. If a migration or a bad write caused it, create a database from a point in time before the change.

  1. 1 Check Turso's status status.turso.tech lists incidents by service and location. If yours shows one, the problem is upstream.
  2. 2 Check usage against your plan The dashboard shows rows read and written and storage against your plan's limits. Going over them can block writes until the next period or an upgrade.
  3. 3 Check how you connect Use the database URL with a token for that database. An expired or revoked token fails every request, and a read-only token fails every write.
  4. 4 Restore if the data changed Turso can create a new database from a point in time before a bad migration or write, so you can check the data and switch over.

How we resolve active incidents

  1. 1 Rapid onboarding A Polylane engineer reaches out, connects Polylane to your clouds, code and telemetry, and confirms what's affected.
  2. 2 Investigation & mitigation Polylane's agents investigate across logs, metrics, traces and recent changes, and an engineer works with you on the right mitigation.
  3. 3 Remediation, validation & monitoring The fix lands in your repo for your team to review. Polylane checks that things are back to normal and keeps watching every deploy after it.

Why teams choose Polylane

Every cloud in one graph AWS, Cloudflare, Vercel, Kubernetes and more, mapped into one context graph with your code.
Connected in minutes Connect with OAuth or the CLI. No agents to install, no code changes.
Real engineers on the other end Your report goes straight to the people who build Polylane.
Evidence for every claim Every finding links to the log line, metric or deploy behind it.
You stay in control Read-only by default. Nothing writes to production unless you allow it, and you can switch it off at any time.
Works with your coding agents Claude Code, Cursor and other agents reach Polylane over MCP, so they can dig in with you.
“We started paying for polylane mostly bc of the handoff into our cursor account”
lucas @0xperp

Common questions

Is Turso down or is it my app?

Check status.turso.tech. If it shows no incident, check your usage limits and your auth token, the two usual causes of requests failing.

Why are writes failing on Turso?

Usually you've gone over your plan's write or storage limits, or the token you use is read-only. The dashboard shows your usage.

How do I recover from a bad migration on Turso?

Create a new database from a point in time before the migration, check the data, then point your app at it.

Who will help me with a Turso incident?

Our founding team, engineers who have carried the pager for production systems at scale, working with Polylane's agents across your Turso databases, code and telemetry.

Down on a specific platform?

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